Legal
Refund & cancellation policy
Last updated: 21 August 2026
This policy applies to Toolkit Valley Core training services: Trendline Foundations Studio, Channel Structure Clinic, Private Chart Review, and the Multi-Session Pathway. It does not cover products we do not sell (physical merchandise, software subscriptions, or brokerage accounts).
Eligibility
Refund requests are considered when you cancel within the timeframes below, when we cancel a session and cannot offer a suitable alternative, or when Australian Consumer Law entitles you to a remedy for a major failure in service delivery.
Timeframe
- Full refund of fees paid: written cancellation at least 7 clear days before the scheduled session start (or before Pathway week-one start).
- Partial refund (50% of fees paid for that session): cancellation between 6 and 3 clear days before start.
- No refund of session fees: cancellation inside 72 hours of start, except where we agree a medical or emergency exception at our discretion.
Deposits
A deposit may be required to hold a seat. Deposits are credited toward the session fee. Deposits become non-refundable inside the 72-hour window above, unless we cancel the session.
Non-refundable items
- Printed workbooks or chart packs already purchased and dispatched or handed over
- Third-party platform fees you elected to pay for remote tooling
- Completed private review time already delivered
Work already started
If a Multi-Session Pathway has begun, refunds apply only to undelivered future sessions, less a reasonable administration amount disclosed on your invoice. Completed Foundations or Clinic days inside a pathway are charged at the standalone published rate when calculating the balance.
Purchased materials
Digital checklists delivered by email after payment are non-returnable once sent. Unused printed packs returned unopened within 14 days may be refunded minus shipping.
Cancellation by us
If we cancel, you may choose a full refund of amounts paid for the cancelled session or a transfer to a new date at no extra fee.
Rescheduling
One complimentary reschedule is allowed when requested at least 5 days before the session. Later reschedules may incur a A$40 administration fee. Rescheduling is subject to studio capacity.
No-shows
Failure to attend without notice is treated as a late cancellation. Remote participants who cannot connect should contact us before the start time; documented connection failures on our side entitle you to a free reschedule.
Refund process & method
Email hello@toolkitvalley.click with your name, booking reference, and reason. Approved refunds are returned to the original payment method within 10 business days of approval. Bank processing times may add several days.
Contact for refund requests
Toolkit Valley Core, 17 Sale Street, Cullya, New South Wales, 2800, Australia, phone +61 (02) 4011 0492.
Exceptions
Nothing in this policy limits rights you cannot exclude under the Australian Consumer Law.